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Been a Quicken user for 10+ years. The product has been enormously valuable in managing our family's finances.
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The upgrade to Quicken 2019 was fast, easy and painless. While I was nervous because of 10+ years of data, all of it moved over to the 2019 version without any problems. Look forward to it continuing to help us manage our finances.With the 2019 version, I also like that the product automatically updates/upgrades the product. Since purchasing a short time ago, Quicken has initiated several updates seamlessly. December 15, 2018 - I have been a Quicken user for over 25 years, and have always loved the software.
However, I made the mistake of upgrading this weekend, and it has been a nightmare. Though the upgrade went well, I soon discovered that my primary bank did not operate with the new version.
I then discovered that Quicken Bill Pay does also not operate with the new version unless you open all new accounts, and wait 7 -10 days for authorization (and by 7-10 days they I think they mean 7-10 months). I was assured that my old account data would 'probably' migrate - but they were not really sure.Overall, I see nothing in the new software to justify an upgrade, and it is an enormous hassle. Don't do it!Update January 14, 2019: This nightmare continues!
Quicken Deluxe 2019 Personal Finance & Budgeting Software, 1-Year Membership + 2 Bonus Months + 15GB Extra Dropbox - Amazon Exclusive PC/Mac Online Code Quicken 3.4 out of 5 stars 14. Quicken for Mac software and the Quicken App are not designed to function outside the U.S. The VantageScore provided under the offer described here uses a proprietary credit scoring model designed by VantageScore Solutions, LLC. There are numerous other credit scores and models in.
Though I was told by Quicken bill pay that two of my accounts would work with the new software - I discovered that was incorrect. For anyone using Northern Trust or Schwab checking - be warned. You will no longer be able to use bill pay.
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I have spent hours on the phone with my banks and Quicken - to no avail. And to add insult to injury - even though they say bill pay (which no longer works for me) is free with the new version, they still deducted $9.95 from my bank account.
Interesting that they have the abiity to take money out of my account - but bill pay doesn't work. One of the new features they use as a selling point for the new version is the abililty to upload to the Cloud - but this did not work for me - and Quicken support had me disable the feature. So it has been the worst of all possible experiences. I spent money for something that was supposedly better - but is in fact much, much worse. Also, the new version is buggy and slow - much worse performance for zero added benefit. A terrible slap in the face to a dedicated Quicken user.Update Feb.
1, 2019: Over the last two weeks I spent another two hours on the phone with technical support - and no issues have been resolved. The new bill pay service is a joke. Customer support is offshore, and competely incompetent.
They tell you they will send trial deposits within two days to set up an account. Three weeks later I am still waiting - and their excuse is, 'we are really busy - so we can't guarantee when you will get it.' February 8, 2019: Bill pay still does not work. Metavent, the company Quicken outsources their bill pay to - is now weeks behind in setting up accounts.
Good luck contacting them. Wait time is 45 minutes for a phone call. Their text feature does not work. In checking forums, this is a very common problem and many people are having the same issue.
Their website looks like it was designed in 1998 by the MySpace team. None of this is giving me confidence that they should handle my payments.February 14, 2019: Despite three promises that they would 'contact me within two days' (the first promise was over a month ago - I still can't use bill pay.
The trial deposits they promised to send two months ago have never arrived. Really terrible customer service with representatives that don't speak English.March 4, 2019: Still no trial balances, no bill pay, many features don't work, another hour on the phone trying to get things straightened out, horrible customer service, ridiculous excuses. Again I was told they are really busy, but will 'absolutely get it straightened-out' within 48 hours. Heard that one before.March 14, 2019: My final edit to this review - three months after upgrading to 2019, bill pay still does not work, and I never received trial balances promised three months ago. I spent another hour on the phone with them a few days ago, and they assured me someone would get back to me within 48 hours.
5 days later I finally received an email, asking me to send copies of a power bill, a credit card, my driver's license, and my Social Security card to some unknown address. Given the fact that everyone I have dealt with at this company has been in a different country, and barely spoke English, I really am not inclined to send off my complete personal history. I tried to explain this to a representative (after being on hold for 30 minutes) - and he said my info would actually go to South Dakota. I asked for a contact in their South Dakota office so I could verify, but he told me he could not give me that number. I asked for the name of a manager in South Dakota, and that request was also refused.In any case - I am done knocking my head against the Quicken wall. Quicken will most likely offer the excuse that they are a separate company from Quicken Bill Pay - which is true, but that is simply an excuse. They are offering and billing for a product that integrates Bill Pay as a major selling feature of their product - and if it doesn not work they should find a competent vendor.
If I bought a new car and the tires constantly went flat, the car company would not say 'not our problem - call Goodyear'.My work-around is to use the one account I had that allows to pay bills without bill pay (US Bank) - until I can find a better solution. But the moral of the story - DON'T UPGRADE!This is an awful product - and it is so sad to see a formerly great company and product sink so low. And Quicken CEO Eric Dunn - if you would be interested in customer input from someone who has been a loyal customer since the company started, I'd be happy to talk to you (or even if you just want to apologize for the new version). December 15, 2018 - I have been a Quicken user for over 25 years, and have always loved the software. However, I made the mistake of upgrading this weekend, and it has been a nightmare. Though the upgrade went well, I soon discovered that my primary bank did not operate with the new version.
I then discovered that Quicken Bill Pay does also not operate with the new version unless you open all new accounts, and wait 7 -10 days for authorization (and by 7-10 days they I think they mean 7-10 months). I was assured that my old account data would 'probably' migrate - but they were not really sure.Overall, I see nothing in the new software to justify an upgrade, and it is an enormous hassle. Don't do it!Update January 14, 2019: This nightmare continues! Though I was told by Quicken bill pay that two of my accounts would work with the new software - I discovered that was incorrect.
For anyone using Northern Trust or Schwab checking - be warned. You will no longer be able to use bill pay.
I have spent hours on the phone with my banks and Quicken - to no avail. And to add insult to injury - even though they say bill pay (which no longer works for me) is free with the new version, they still deducted $9.95 from my bank account. Interesting that they have the abiity to take money out of my account - but bill pay doesn't work.
One of the new features they use as a selling point for the new version is the abililty to upload to the Cloud - but this did not work for me - and Quicken support had me disable the feature. So it has been the worst of all possible experiences. I spent money for something that was supposedly better - but is in fact much, much worse.
Also, the new version is buggy and slow - much worse performance for zero added benefit. A terrible slap in the face to a dedicated Quicken user.Update Feb. 1, 2019: Over the last two weeks I spent another two hours on the phone with technical support - and no issues have been resolved. The new bill pay service is a joke. Customer support is offshore, and competely incompetent. They tell you they will send trial deposits within two days to set up an account.
Three weeks later I am still waiting - and their excuse is, 'we are really busy - so we can't guarantee when you will get it.' February 8, 2019: Bill pay still does not work. Metavent, the company Quicken outsources their bill pay to - is now weeks behind in setting up accounts. Good luck contacting them. Wait time is 45 minutes for a phone call. Their text feature does not work.
In checking forums, this is a very common problem and many people are having the same issue. Their website looks like it was designed in 1998 by the MySpace team. None of this is giving me confidence that they should handle my payments.February 14, 2019: Despite three promises that they would 'contact me within two days' (the first promise was over a month ago - I still can't use bill pay. The trial deposits they promised to send two months ago have never arrived. Really terrible customer service with representatives that don't speak English.March 4, 2019: Still no trial balances, no bill pay, many features don't work, another hour on the phone trying to get things straightened out, horrible customer service, ridiculous excuses. Again I was told they are really busy, but will 'absolutely get it straightened-out' within 48 hours. Heard that one before.March 14, 2019: My final edit to this review - three months after upgrading to 2019, bill pay still does not work, and I never received trial balances promised three months ago.
I spent another hour on the phone with them a few days ago, and they assured me someone would get back to me within 48 hours. 5 days later I finally received an email, asking me to send copies of a power bill, a credit card, my driver's license, and my Social Security card to some unknown address.
Given the fact that everyone I have dealt with at this company has been in a different country, and barely spoke English, I really am not inclined to send off my complete personal history. I tried to explain this to a representative (after being on hold for 30 minutes) - and he said my info would actually go to South Dakota. I asked for a contact in their South Dakota office so I could verify, but he told me he could not give me that number.
I asked for the name of a manager in South Dakota, and that request was also refused.In any case - I am done knocking my head against the Quicken wall. Quicken will most likely offer the excuse that they are a separate company from Quicken Bill Pay - which is true, but that is simply an excuse. They are offering and billing for a product that integrates Bill Pay as a major selling feature of their product - and if it doesn not work they should find a competent vendor. If I bought a new car and the tires constantly went flat, the car company would not say 'not our problem - call Goodyear'.My work-around is to use the one account I had that allows to pay bills without bill pay (US Bank) - until I can find a better solution.
But the moral of the story - DON'T UPGRADE!This is an awful product - and it is so sad to see a formerly great company and product sink so low. And Quicken CEO Eric Dunn - if you would be interested in customer input from someone who has been a loyal customer since the company started, I'd be happy to talk to you (or even if you just want to apologize for the new version). Hello,Sorry to hear you've had trouble with your upgrade, and appreciate you taking the time to share the details of your experience. Quicken was previously owned by Intuit, but we separated in April 2016. Since our separation, we were required to create our own 'account' with Quicken Bill Pay, which requires that any existing QBP customers create a new account and cancel their original QBP account to stop the monthly $9.95 fee. We apologize for any inconvenience this process may have caused, and hope this explanation helps to clear things up a bit.
To find out more on this process, please visit sorry to hear your financial institution does not support Quicken connections at this time in the latest versions. Supported connection methods are selected and determined solely by each individual financial institution; we recommend contacting your bank directly to express interest in enabling Quicken connections. If your bank would like to explore other Quicken connection options, they may contact our Care team directly. We'll get them in touch with our service provider for next steps!We sincerely appreciate your feedback, and will continue working to improve the software and user experience going forward.Sincerely,Quicken Customer Care. I've been a Quicken user since the mid 90s and had to purchase Quicken 2019 because the older version wouldn't work on a Mac running High Sierra. After working in Quicken 2019 for a while, I'd recommend avoiding Quicken 2019 altogether!
The user interface is so unfamiliar and worse, you almost have to experience it for yourself.Everything you're familiar with is gone! Running reports is less intuitive and cumbersome. There is no more accounts window – rather a permanent side bar with accounts put into folders based on type (bank, CC, etc). No more hitting 'command-A' and having the accounts window pop up as usual or the ability to sort accounts based on name, type, or value. They got rid of having an empty entry field at the bottom accounts – now you have to '+' icon or select 'new transaction' to start inputting. And you'll have to scroll down to the bottom every time because it opens you at the topmost entry, reverse sorted compared to how it used to be. Overall the app feels backwards in so many ways.
Makes you wonder if they did any real user testing at all with this one. One of the most alarming changes is that you can no longer view or access 'Prior Statements', also referred to as previous reconciles. They are simply gone entirely, forever.
Wow.The bottom line is the user experience took a nose dive with this version. I hope the Mac user base will voice similar distaste for Quicken 2019 and perhaps they'll go back to the drawing board and reassess the overall UX. Maybe they'll look at past versions and make it more like it was.And the whole subscription thing, don't get me started. I upgraded regularly over the years, like everyone. Now they want to strong arm you into it by charging a yearly subscription from the onset with the threat of being locked out of your data if you don't pay up. Nice tactic Quicken.
Installed update for Quicken 2015 - the update disables quicken. You then have to pay for new version. Does not migrate data accurately. Online bank feeds do not work.
Duplicates entries ad feeds no longer will go to correct accounts.Amex feed pushed transactions from 3 cards to one account when I used their update browser. Aweful!!!!!!!!!!Quicken was sold by intuit to private company.
Now it does not work. Few things are as annoying as having to spend hours - days to get bad software to work. Bought at Costco. Been a Quicken user for 10+ years.
The product has been enormously valuable in managing our family's finances. The upgrade to Quicken 2019 was fast, easy and painless.
While I was nervous because of 10+ years of data, all of it moved over to the 2019 version without any problems. Look forward to it continuing to help us manage our finances.With the 2019 version, I also like that the product automatically updates/upgrades the product. Since purchasing a short time ago, Quicken has initiated several updates seamlessly. Product came in ONE day. Wanted to have CD to backup system and with Activation Code. Worth the few dollars extra. Had a Windows 10 reinstall and new SSD HD installed.
Q-2014 crashed upon re-installation. Time to upgrade, and this worked fine.
Used for basic balancing of check accounts with bank statements, and generation of reports for income taxes prep. Uninstalled old 2014 no problem.
Backed up data first, of course. Started new, checked.and backed up immediately. Hope all stays well. Hello Robert,Sorry to hear you've had trouble using Quicken, and thanks for sharing your experience. As long as your computer meets our minimum system requirements (found here: the software should download and install seamlessly.
It's possible that your computer user settings or your antivirus might have gotten in the way of proper installation.If you'd like some assistance with these issues, please give our team a call! Official Quicken Support contact details can be located at Customer Care.
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